Return & Refund Policy

At Muggin Apparel, every product is made to order just for you. Because we use a print-on-demand production process, we do not keep traditional inventory and generally cannot accept returns or exchanges for incorrect sizes, colors, change of mind, or buyer’s remorse.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery.

Please include:

• Your order number
• A brief description of the issue
• Clear photos showing the problem

Once we review the issue, we will work with our production partner to provide an appropriate resolution, which may include a replacement or refund at no additional cost to you.

Size or Color Exchanges

Because each item is produced specifically for your order, we are unable to offer returns or exchanges if you order the wrong size or color.

Please review the product description, available colors, and sizing information carefully before placing your order.

Change of Mind

We are unable to accept returns or provide refunds for buyer’s remorse or a change of mind after an item has entered production.

If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee that an order can be changed or canceled once it has been submitted for production.

Lost or Missing Orders

If your tracking information shows that your package has not arrived or you believe your order has been lost in transit, please contact us so we can investigate the shipment with our fulfillment partner.

If tracking shows the package as delivered but you cannot locate it, please check with household members, neighbors, and your local carrier first. If you still cannot locate the package, contact us and we'll help determine the next steps.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping or replacement costs may apply.

Refunds

Approved refunds will be issued to the original payment method. Processing times vary depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the refund is related to a damaged, defective, misprinted, or incorrectly fulfilled order.

Contact Us

If there is a problem with your order, please contact Muggin Apparel through the contact information provided on our website.

We want you to be happy with what you receive, so if something genuinely went wrong with your order, please reach out and give us the opportunity to make it right.